Equipment for metalwork and polymers


Warranty service



Equipment supplied for the Customer is provided with the guarantee maintenance and repair during the guarantee period.

Guarantee maintenance includes consulting and repair of malfunction, appeared during the operation of equipment, providing and/or replacement of parts and components got out of order during the guarantee period providing proper equipment operation and compliance with the Manufacturer's instructions.

When operating the machine the following is prohibited:

-  violating the Manufacturer regulations listed in the instruction manual;

-  use a network of energy supply, mismatch equipment;

-   open the unit (device) and perform repairs;

-   connect external devices (compressors, pumps, etc.) to the terminals of power supply equipment;

-   operate the equipment in high humidity, dust, vibration, electric and magnetic fields, extreme temperatures and disturbances in the power supply;

-    using raw materials, oil and grease, inadequate in quality parameters of the equipment;

-     conduct experiments to test new technologies.

In case of equipment failure:

-     Guarantee repair is performed on the basis of Customer Application. The application shall contain the information about the equipment: equipment type, serial number,
description, failure description.

-      Engineers are leaving in a client deadline.

The Customer loses the right to guarantee in following cases:

  1. Inappropriate use of equipment specified in the technical manual.
  2. Mismatch of equipment and component serial numbers specified in the technical data sheet.
  3. Traces of neglect, attempts to repair or mechanical damage.

An equipment operation rules violation is determined by the expert committee.

The guarantee does not cover fast-wearing parts and other consumables (oil, grease, etc.)

Disclaim of other guarantees:

-     SAMSTAL Co., Ltd disclaims the guarantee in case of equipment failure due to force majeure (fire, flood, earthquake, riot, military operation, war, strike, action, and regulatory guidelines state

-     SAMSTAL Co., Ltd disclaims all other guarantees, expressed or implied, including (but not limited to) any implied guarantees to meet special Customer requirements.

Disclaim of liability for related damages:

-      Under no circumstances  SAMSTAL Co., Ltd shall not be liable for any damages (including, without exception, all the cases of profit losses, business interruption, loss of business information or other financial loss) arising from the use of or inability to use the equipment.

The given guarantees are exclusive and replace any other written or oral, expressed or implied guarantees.